BVoIP has built integration to industry disrupting 3CX Phone System and Zendesk. This integration works only with BVoIP cloud deployments of 3CX. This integration ties directly into Zendesk’s database via any commercially available web browser (Internet Explorer, Chrome, Firefox, Safari) and 3CX Phone for Windows.
Key BVoIP Integration Features:
- Display Screen toast in lower right-hand corder when customers call
- Show Caller ID and Name from phone company
- Update Caller ID information from Zendesk if number found
- Show queue name
- Show ticket number
- Auto create ticket button
- Custom IVR to collect caller's ticket number
- Pop Contact
- Pop Ticket
- Auto create Contact
- Auto create Ticket
- Update tickets on call completion for inbound and outbound calls
- Attach recordings
- Call date / time
- Call duration
- Click to Call for outbound dialing
- Transfer tickets between agents
