Boost your customer satisfaction and increase your agents’ productivity by integrating 3CX Phone System Pro and SugarCRM with the 3CX CRM Integration Module.
Take Advantage of Several Features.
By integrating 3CX and SugarCRM, you can recieve the following features:
- Click to Call - With a single click, straight from SugarCRM you can launch phone calls without the need to type a phone number.
- Call Pop-ups - By being linked to their caller ID, customer records are automatically opened when inbound calls are received. This saves precious time for customer service personnel and avoids frustration from customers who might otherwise have to spell out their name and wait while their records are found.
- Call Journals - All calls are logged in SugarCRM. This assists employees to keep track of call history with a customer to be able to meet their demands. Missed calls are also logged and linked to the customer’s record so that customer service personnel can follow up.
Download 3CX CRM Integration Module
CRM Integration with SugarCRM comes as standard with the 3CX Phone System 12 Pro edition. Upgrade or purchase the Pro edition today! Check out the full and upgrade pricing here.
Download the 3CX CRM Integration Module here. Installation information can be found here.
Users of other CRM applications can integrate 3CX Phone System Pro with their CRM via the 3CX API. Check out more information on the 3CX API here.
