FAQ

We do not offer our integration alacarte or "bolt on". That means you must use bvoip's cloud PBX and UCaaS offering in order to gain access to our many integrations. We do not work directly with end users however and only with IT & MSP firms. If you are an end user looking for a listed integration feel free to contact us and we will be happy to connect you with a bvoip partner who can assist you!

We have strategically deployed our private cloud locations across the global.  We currently have 8 locations to choose from.

• North America (US & Canada) 
  • Ashburn, VA 
  • Dallas, TX
  • Chicago, IL
  • Denver, CO
  • Los Angeles, CA
  • Vancouver, Canada
  • Toronto, Canada
• UK & Europe,  
  • London - 2 Locations
• Australia and New Zealand 
  • Sydney - 2 Locations

All of our facilities are peering with top tier carriers in each region to cut down MS Latency. We also equip each facility with a Cloud Server side Session Border Controller (SBC)to mitigate NAT traversal and SIP RTP traffic across the internet from you to us.

bvoip only works with our partners and we built our support team with techs who can talk at a high level with other checks. We support our partners and expect that our partners will support their end users. We will only communicate with an end user if we need to conference between the partner and the end user at the partner’s request. In order to provide support for our partners in Europe, North America, and APAC, we do run a three shift global support schedule daily six days per week. We are on-call during otherwise. We do offer a white glove on boarding and training, professional services, as well as volumes of documentation, knowledge base, and bvoip self guided academy video resources.

Yes we do offer our program in USA, Canada, Europe, Australia, and New Zealand.