Coming from the IT / MSP industry we understand the pain when a critical alert or an urgent customer communication isn't routed and handled in a timely fashion. Our partners all handle these scenarios differently some with better success than others. Here at BVoIP we have to tackle the same challenge working with our MSP and IT partners which ultimately filter down to the end customer in some form or fashion when an issue occurs.
Whether it’s 11am or 11pm IT and MSP’s are supposed to be monitoring key systems, important tasks, and ultimately system up time.
What happens when that tool triggers an alert?
How quickly does your team get the message?
What happens if your point man is out that day?
Did you just miss the chance to prevent a disaster?
Also, what happens when calls come in from customers during and after hours?
Do you have a sure fire game plan to make sure that message is routed and responded to in timely manner?
If these questions don’t have great answers for your team then you won’t want to miss this webinar!
Join George Bardissi, CEO, BVoIP, Joe Beck, Director of Sales, OnPage, and Jeff Rolen, Service Manager, Infinity, Inc for an OnPage & BVoIP's Joint Webinar on January 24th at 1PM EST:
How to prevent that critical alert or customer message from falling through the cracks!
If you use any type of PSA, Help Desk ticketing system, RMM, Monitoring Tool, or Voicemail System join this webinar to learn how to make sure ciritical alerts NEVER fall through the crack!
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George Bardissi |
George Bardissi is CEO of two companies, an MSP based out of Philadelphia, PA and the channel only firm that work with other MSP's around the world in the Cloud Communications Space. Having starting his MSP in 2000, George matured through the IT and Managed Services business from break/fix to project to multi-tier to pure play MSP. That 16-year journey provided hard lessons on several fronts that metrics, meaning business data, and understanding the relevancy of trends and early adoption is critical to being and staying successful. From a need to solve a pain in his MSP, George started his 2nd firm which strategically solves the pain for IT and MSP shops in the UC category which helps generate a profit center, streamline service delivery, and create automation around customer interactions. |
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Joe Beck |
Joe Beck is an accomplished, innovated and results driven sales professional and Director of Sales at OnPage. Joe has over 20 years of successful sales experience with industry knowledge and territory development is a strategic executive in channel networking sales, Joe is a highly motivated leader, by helping team members to be successful and provide any advice or support I can give resulting in the team's success enabling the company to grow and gain market share beyond its initial expectations. |
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Artie Makris |
Arite Makris is an Account Executive at BVoIP. Artie is an industry veteran having worked in the MSP space previously with SolarWinds N-Able; Artie has a unique experience working with IT and MSP firms around help desk operations and day-to-day needs of successful support teams. |
