Since August 1st, our development teams have been working around the clock to prepare for the next core communications platform version release. Our analogy is this something similar to a Windows 10 to a Windows 11 upgrade/migration.
As part of this, an actual account-by-account migration will need to take place in between today December 5th, 2024 and March 1, 2025. Our goal as part of this project to is make sure all work would be done outside of normal peak business hours for all partners and their downstream customers, likely nights and weekends.
We worked to make this process as automated and seamless as possible to include the ability to maintain desktop and mobile apps, physical device provisioning, and call flow. Meaning, little to no work would need to be done by our existing partners as part of this process.
There are some things that surely will change after the fact in some areas like system configuration and call flow. We are preparing a guide on the changes that you need to know post migration.
We understand that a lot of work needs to be done in a short period of time and we will be doing our best to proactively post maintenance windows ahead of time and notify accounts on when they will be scheduled for migration.
Stay tuned.