Microsoft Teams - 1:1 VOIP and PSTN call recording and transcription in Calls App V2

Microsoft Teams will now release ability to record and transcribe 1:1 VOIP and PSTN calls and show the recording and transcription in Call history in the calls details panel. This is a critical feature specifically for our Public Switched Telephone Network (PSTN) customers. In absence of chat, PSTN callees do not have a way to view call recordings and transcriptions.

This message is associated with Microsoft 365 Roadmap ID 83497

When this will happen:

• We expect to begin this roll out to Standard and GCC tenants in late September and expect the rollout to be completed by mid-October.
• We expect to begin this roll out to GCC-High and DoD tenants in late October and expect the rollout to be completed by mid- November.

How this will affect your organization:

• Call Transcription for 1:1 PSTN and VOIP calls will show in call history in call details panel.
• Call Recording for 1:1 PSTN and VOIP calls will show in call history in call details panel.
• Users can delete recording from chat and the recording will not show in call history in call details panel.
• If there are multiple recordings in a call, they will show in a list form in call history in call details panel.

Call Details Panel

Meeting Transcript in Call Details Panel

What you need to do to prepare:

Teams admins will need to make sure that AllowCloudRecordingForCalls and AllowTranscriptionForCallingis turned on to enable recording and transcription of 1:1 VOIP and PSTN calls.