Microsoft previously announced Audio Conferencing would be automatically included with the transition to NCE (New Commerce Experience). It turns out it's not that simple and now will not automatically be included in the New Commerce Experience versions of Office 365 and Microsoft 365 suites.
Instead, Audio conferencing will become a free service that partners will need to order a new $0 add-on SKU named Microsoft Teams Audio Conferencing select dial-out.
The SKU will be added and available on March 1, 2022.
The offer will include unlimited toll dial-in minutes, 60 dial-out minutes to the United States and Canada phone numbers pooled at the tenant level (regardless of tenant location), and Operator Connect Conferencing.
E5 suites are not impacted as they already include Audio Conferencing, and no change is made. The partner will need to provide the SKU like any other add-on SKU.
Partners adding the $0 Audio Conferencing select dial-out supplemental SKU will be unable to associate a Communications Credits account with those users until April 1, 2022. This does not impact the ability to acquire the $0 SKU, assign the license to users, or utilize the included unlimited toll dial-in minutes and the included 60 dial-out minutes/user/month (pooled) to the United States and Canada.
