We are happy to announce that our Kimble PSA VoiP and Alerts Integration is live and adds to our list of helpdesk and IT oriented integrations. What is Kimble PSA? Kimble’s architecture enables it to be configured to meet your needs rather than requiring the need for costly customizations. This not only allows Kimble to be implemented faster and at a fixed cost but also minimizes your on-going cost of ownership. Leverage our team’s domain knowledge to implement a best-in-class professional services automation (PSA) solution and adopt best-practice business processes. Kimble offers a variety of implementation and support services to ensure your on-going success.
Why is it important to automatically log calls into Kimble PSA?
Like other service desk, help desk, and PSA tools getting every interaction into the system is critical for time tracking, billing, and project management. Both inbound and outbound calls being tracked end-to-end and loged into the system is key to making sure service management is being delivered.
Automatic Call Logging!
Inbound and outbound calls from your phone system can now attach directly to account, contact, and service ticket history and automatically create phone all activities. Notes from the pop up will also pass over as part of the activity notes. That means that any ServiceNow reporting or dashboards on phone calls will automatically apply too!
Screen Pop's, Click-to-Dial, Analytics, & More!
Critical Alerts
OnPage integrates Priority & Secure Messaging into one application, ensuring IT, emergency responder, and healthcare professionals, globally, their CRITICAL MESSAGE IS NEVER MISSED!
