Most best-in-class unified communications (UC) systems offer an extensive number of features, so perhaps—as a business leader with a chaotic schedule—you haven’t gotten to know them all yet. For the past three months you’ve been mostly sticking with instant messaging. Sure, you jumped for joy when you were able to answer your office extension while working from home, but it’s time to move forward in your capacity to effectively communicate with your business associates. Below are three excellent UC features you have right at your fingertips that can be used to better your interpersonal connections:
WebRTC-based Webconferencing
You may be thinking, “Yes, I know about Webconferencing,” because you used it with clients even pre-UC system installation. However, the WebRTC-based Webconferencing available in your UC suite eliminates the need to download plug-ins or clients, for you and your customer. The WebRTC element of this feature enables the user to send a link via the Internet to the person with whom they wish to chat for simple one-click browser-to-browser communication.
Presence
This is the main interface seen on your UC system, so perhaps it seems like familiar territory. But, ask yourself: Are you using it to its full potential? That is, are you keeping up with your team’s whereabouts to avoid unnecessary call transfers made to unattended desk phones, and even to see the status of international colleagues? Are you typically well-prepared for conference calls because you’ve used presence ahead of time to confirm that your team is assembled to participate? If you answered no to any of these questions, now is probably a good time to reacquaint yourself with your presence tool.
Fax and Voicemail to Email
Tired of finding lost faxes weeks later in a heap next to the printer? Or, how about when your salespeople are out prospecting and missing important messages left on their office phones? There is a simple fix to both of these problems that’s been under your nose this whole time. Simply enable the delivery of fax and voicemail to email within your UC system and never miss another fax or voice message again, even when you’re on the go.
Now that you’re on a first-name basis with all of your UC features, make sure you continue to use them to their fullest advantage!
