As an IT / Managed Service Provider (MSP) you need to vet each and every vendor you bring to the table so that when you introduce a concept to your customers its solid. The last thing you want to do is recommend something only for it to come back and hit you in the face later on right?
Having control over your customers networks is pretty important if you want to make sure things are setup in the best possible way on their side to take advantage of new tech you want to send their way.
Questions like do you have the bandwidth to deploy a UC-enhanced VoIP phone system or do you have solid router / firewall implemented?
On their own many, businesses do not have the right technical resources to make sure they are in a good place to succeed with the technology they need. The reality is they would more than likely scramble to compete against the larger organizations that have plenty of resources to deploy today’s best-in-class communications and collaboration tools if they are on their own.
If you are an IT / MSP who handle across the board technology for your clients, the best option for gaining the productivity enhancements of unified communications is for your clients to offload their phone system and communications platforms to you like they do with the rest of their network!
What’s in it for you? First, you can lower your support burden by standardizing the same technology across your entire customer base just like you would do for your other tools like anti-virus or backup / disaster recovery. This will not only save you money but also make your company that much more efficient dealing with your customers. Second, you are leaving revenue on the table. Don’t let someone else take your cut make sure to increase your margins on all of your customer agreements.
How much responsibility will you assume?
Control is often an issue for IT / MSP’s when handing over the reins to a third party. If you’re leery of giving up too much power, be sure to find a supplier that provides flexibility in service terms. The perk comes from no longer having to manage more infrastructure which only depreciates over time, enabling you to focus on more mission-critical issues.
Can you accommodate my specific needs?
You need to make sure you find an offering that will fit many difference scenarios in order to prevent you having to go out and adopt another vendor which now creates additional work for you and your staff to maintain. Flexibility is critical in order for you to win deals too!
If your firm up-to-date on the new trends that your customers are following?
More than likely your customers are very much embracing employee-boosting capabilities like bring your own device and remote work options? Make sure, then, that your provider supports such mobile initiatives as desktop phone system interaction with smartphones or other mobile devices. This will allow for call forwarding as well as in-depth applications that essentially provide users with a full desktop client on their mobile gadgets. By adopting technologies that fit your customers wants and needs you like that much better to them in the “big picuture.”
The BVoIP Cloud PBX solution offers all the above and more. Start a demo today and see for yourself.
