We have a lot of vendor partners that we work with here at BVoIP to help progress efforts in several areas.
One of those vendors that we don't have a direct integration to but provides an answer to often forgotten areas is Nex.to.
Starting today, BVoIP has deployed Nex.to's CSAT Measurement tool to track customer feedback and satisfaction!
What does CSAT mean and what does it do?
CSAT from Nex.to is a customer satisfaction rating tool that simply sends out a survey with smiley faces to customers that have just completed things like support requests.
It sounds funny or maybe weird but how many times have you received a survey and simply deleted it or started and then X'd out because it's just too long?
Clicking on one icon that rates your mood on an experience is simply and is an effective way to get your customers to actually communicate things to you.
Here is what it looks like:
For more information and to find out how to implement this for your business check out this site: nex.to
