Another lesser known feature available with BVoIP’s Cloud PBX offering is called Priority Call Queue. This is helpful when you need to categorize calls that take a higher priority and need to be answered with more urgency. When the same people are part of two or more call queues, and calls on one of the queues should receive priority over calls in the other queue.
Help Desk Support Queue Example
For example, a support team might have one line (and one queue) for normal support calls, and another line (a different queue) for VIP customers. Both queues are serviced by the same people. The queue for VIP customers will have the “Priority Queue” feature enabled.
Things to consider:
- You can enable as many priority queues as you want.
- If you have multiple priority queues then one does not take precedence over the other but they will always be ahead of non priority queues
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