BVoIP TIP: Known Issue with V14 and Phone Provisioning File Creation

There is a known issue where phone provisioning files are not created from the 3CX Management Console due to license key's not being present.

The symptoms :  

• You import or create new extensions and apply the mac address under the provisioning tab
• You manually attempt to provision the phone via a URL OR your try to auto provision via the MPP
• The phone never provisions and goes through the boot up process ending with No Service

This is a known issue with V14 where if the instance doesn't see a license key active it looks to setup the provisioning yet no file is created. 

How can you tell if you don't have a license key applied?

Click on the "System Status Tab" on the left hand side of the 3CX Management Console and you will see under option 2 if a license is present or not.

What happens if the license key doesn't get resolved until after I entered my mac addresses?

The best way to handle this is to clear the MAC address and model number, Press OK, then re-enter, and press ok to generate the provisioning file.

How do I know if my provisioning file is actually there?

You can enter the provisioning url and then at the end of the url enter the mac address for example:

http://mypbxinstancename.fqdn.com/provisioning/29ie92ej92k/macaddress.cfg and it should download the provisioning file